Operon Holdings LLC

Terms of Service

Effective July 7, 2026 · Last updated July 7, 2026

These Terms of Service ("Terms") govern access to and use of the software products and related services provided by Operon Holdings LLC, an Arkansas limited liability company ("Operon," "we," "us," or "our"), marketed under the names "Operon" and "Operon AI" and accessible through operon-ai.io and any other domains we operate (the "Services").

By accessing or using the Services, you agree to these Terms. If you are entering into these Terms on behalf of an organization (a "Customer"), you represent that you have authority to bind that organization, and "you" refers to that organization.

1. The Services

Operon provides AI implementation products and services for owner-led businesses, including, but not limited to: AI opportunity audits; done-for-you "company brain" installs that structure a business’s knowledge into files it owns; custom automations built on top of that knowledge; and related workflows.

We may add, modify, or remove features over time. Material reductions in functionality on a paid plan will be communicated to affected Customers in advance.

2. Eligibility and Accounts

To use the Services, you must:

Be at least 18 years old (or the age of majority in your jurisdiction).
Provide accurate registration information.
Keep your login credentials confidential.
Be responsible for all activity under your account.

You must notify us promptly at security@operon-ai.io (or inquiries@operon-ai.io) of any unauthorized use of your account or any other security concern.

3. Customer Data

"Customer Data" means any data, content, or information that you, your authorized users, or your customers or contacts submit to or through the Services.

Ownership. As between you and Operon, you own and retain all rights to Customer Data.
License to Operon. You grant Operon a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, process, and use Customer Data solely as necessary to provide and improve the Services, comply with law, and enforce these Terms. Operon will not use Customer Data to train third-party generative AI models.
Your responsibilities. You represent that you have the right to provide all Customer Data to the Services and that doing so does not violate applicable law or any third party's rights, including privacy and contractual rights of your customers and contacts.
Data processing. When the Services process personal information of your customers or contacts, you act as the controller of that information and Operon acts as the processor. A standard data processing addendum is available on request.

4. Acceptable Use

You agree not to, and not to allow anyone else to:

Use the Services for unlawful, harmful, harassing, or fraudulent purposes.
Send spam or any communications that violate the CAN-SPAM Act or similar laws.
Upload viruses, malware, or other harmful code.
Attempt to gain unauthorized access to the Services or related systems.
Reverse engineer, decompile, or disassemble the Services, except where this restriction is prohibited by law.
Resell, sublicense, or commercially exploit the Services without Operon's written consent.
Use the Services to build a competitive product.
Probe, scan, or test the vulnerability of the Services without prior written authorization from Operon.

We may suspend or terminate your access to the Services for material violations of this section.

5. Operon Intellectual Property

The Services, including all software, source code, designs, text, graphics, trademarks, and other materials, are owned by Operon or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during the term of your subscription and in accordance with these Terms. No other rights are granted by implication or otherwise.

6. Fees and Payment

If you are using a paid plan:

Fees are as stated in the order form, proposal, or pricing page applicable at the time of purchase.
Fees are due in advance unless otherwise stated, are non-refundable except as expressly provided, and are exclusive of taxes (which you are responsible for, except for taxes on Operon's net income).
Late payments accrue interest at the lesser of 1.5% per month or the maximum allowed by law.
We may suspend or terminate your access for non-payment after providing notice and a reasonable opportunity to cure.
Fee changes apply at the start of the next renewal term, with at least 30 days' written notice for material increases.

Free trial or beta usage is provided "as is" without payment obligations and may be terminated at any time.

7. Term and Termination

These Terms apply from the date you first access the Services and continue until terminated.

Termination by you. You may terminate your account at any time by contacting us. For paid subscriptions, termination is effective at the end of the current paid period unless otherwise agreed.
Termination by us. We may suspend or terminate your access for material breach of these Terms (with notice and opportunity to cure where the breach is curable), for non-payment, for activity that creates legal or security risk, or if we discontinue the Services.
Effect of termination. Your right to access the Services ends immediately. We will, upon written request within 30 days of termination, make Customer Data available for export in a reasonable, structured format. After 60 days post-termination, we will delete Customer Data from active systems, subject to backup rotation and legal retention requirements.
Survival. Sections that by their nature should survive (including IP, indemnification, disclaimers, liability limits, and dispute resolution) survive termination.

8. Confidentiality

Each party may have access to non-public information of the other ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, will protect it with reasonable care, and will not disclose it except to employees, contractors, or service providers who have a need to know and are bound by similar confidentiality obligations. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was independently developed, or is required to be disclosed by law (subject to prompt notice where permitted).

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.

Operon's communications generation features (including AI-generated drafts of briefs, emails, and customer outreach) produce probabilistic output and may contain errors. You are responsible for reviewing and approving such output before sending it to your customers or third parties. Operon is not responsible for the consequences of communications you choose to send.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EACH PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS IS LIMITED TO THE GREATER OF (i) THE FEES YOU PAID OPERON IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (ii) ONE HUNDRED U.S. DOLLARS ($100).

These limits do not apply to: (a) your indemnification obligations under Section 11; (b) breach of confidentiality; (c) infringement of the other party's intellectual property; or (d) liability that cannot be limited by law.

11. Indemnification

By you. You will defend, indemnify, and hold harmless Operon and its officers, directors, employees, and agents from any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your or your users' use of the Services in breach of these Terms; (b) Customer Data, including any claim that Customer Data infringes a third party's rights or violates law; or (c) your communications sent through the Services.

By Operon. Operon will defend, indemnify, and hold harmless Customer from any third-party claim alleging that the Services, used in accordance with these Terms, infringe a U.S. patent, copyright, or trademark of a third party. If such a claim is made or appears likely, Operon may, at its option, modify the Services, obtain a license, or terminate the affected Customer's subscription with a pro-rata refund of prepaid unused fees. This is Operon's sole obligation and the Customer's sole remedy for infringement claims.

12. Governing Law and Dispute Resolution

Governing Law. These Terms are governed by the laws of the State of Arkansas, without regard to conflict-of-laws principles.
Negotiation. The parties will attempt to resolve any dispute arising under these Terms through good-faith negotiation for thirty (30) days after written notice of the dispute.
Mediation. If unresolved, the parties will submit the dispute to non-binding mediation in Little Rock, Arkansas, with a mediator selected jointly. Each party bears half the cost.
Arbitration. If the dispute remains unresolved after mediation, it will be finally settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in Little Rock, Arkansas, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.
Equitable relief. Either party may seek injunctive or other equitable relief in court for misuse of intellectual property or breach of confidentiality.
No class actions. Each party agrees to resolve disputes only on an individual basis and not as part of any class, collective, or representative proceeding.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify Customers by email or through the Services at least 30 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance. If you do not accept the changes, you may terminate your subscription before the effective date and receive a pro-rata refund of any prepaid unused fees.

14. Miscellaneous

Entire Agreement. These Terms, together with any order form, statement of work, or data processing addendum signed by the parties, constitute the entire agreement and supersede prior or contemporaneous agreements on this subject.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
Waiver. No waiver is effective unless in writing.
Force Majeure. Neither party is liable for delays or failures caused by circumstances beyond its reasonable control.
Notices. Legal notices to Operon must be sent to: Operon Holdings LLC, 5300 Sherwood Road, Little Rock, AR 72207, with a copy by email to inquiries@operon-ai.io. Notices to Customer may be sent to the email address on file for the account.
Independent contractors. The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, or employment relationship.

15. Contact

Operon Holdings LLC 5300 Sherwood Road Little Rock, AR 72207 Email: inquiries@operon-ai.io